Return & Complaint Policy

Right of Return (Widerrufsrecht)

Customers have the right to return items within 14 days of delivery without giving a reason. The return period starts on the day the order is received.

To initiate a return, please contact us in writing via email at Paulalby@bluekiteaudio.de within the 14-day period. Returned items must be in their original condition and original packaging.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Refunds will be processed within 14 days after receiving the returned item using the original payment method.

Complaints (Reklamation)
If you receive a damaged or faulty product, please report the issue within 7 days of delivery by emailing Paulalby@bluekiteaudio.de with:

Order number
Description of the issue
Photos of the defect (if applicable)
We will review the complaint and respond within 2 business days with a solution, which may include a replacement, repair, or refund.